Shellpoint Mortgage Servicing is a high-touch mortgage and loan servicer based mostly out of Greenville, SC and Houston, TX. Shellpoint Mortgage has a 15-year history of excellent customer service and a long-standing reputation as a homeownership loans manager.
Co-CEO Saul Saunders brings 30 years of experience in mortgage services. Both Saunders and co-CEO Bruce WIlliams emphasize the importance of customer experience; Williams says their aim is “to create a culture of high quality high-compliance” that is tailored for customer needs. Shellpoint LLC Board of Directors also boasts some big names, including Lewis Ranieri. Ranieri has served on the National Association of Home Builders Mortgage Roundtable continuously since 1989. He was inducted into the FIASI Hall of Fame for “outstanding practitioners in the advancement of the analysis of fixed income securities and portfolios.”
There are certainly big names at the top, but Shellpoint has demonstrated that the names carry through to tangible, good business.
In its servicing portfolio, Shellpoint has shown positive growth. Fitch Ratings upgraded it RPS3+ on its Rating Watch Positive in the first half of 2014. The Fitch Ratings Review grade is based primarily on Shellpoint’s senior management, operational procedure and infrastructure along with its strong growth during the first half of the year.
In early 2015, Fitch Ratings affirmed Shellpoint Mortgage’s rating as Stable Outlook, taking into accounts its effective risk-management practices, recruiting and retention of experienced personnel along with the criteria previously mentioned. The rating also acknowledges the support and and oversight by Shellpoint’s parent company, New Penn Financial, LLC.
Over the course of 2014, Shellpoint’s loans portfolio grew by 48%, totalling to over 116,000 loans at the end of 2014. The firm also successfully acquired the retail mortgage firm, Shelter Mortgage Company and expanded its services to include GNMA and FNMA distressed loans to its portfolios.
Shellpoint is steered by professionals with decades of experience in the industry, and they seem to be proving that while a customer-oriented company benefits the customers, it can also result in positive growth and stability for the company itself.