Contact Us
Got a question about one of the sweepstakes casinos we cover, spotted something that needs updating, or just want to share feedback on how we rank sites like Crown Coins, SplashCoins or McLuck? This page explains how to reach the Social Casino team and what kind of enquiries we can help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days. Please include as much detail as possible — for example, which operator or page you're asking about — so we can get back to you with something useful rather than a generic reply.
What we can help with
- Corrections or updates to information on a specific new sweepstakes casino, including welcome offers, eligible states or redemption terms that may have changed
- General questions about how the sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
- Feedback on your own experience with a platform we've reviewed, whether positive or negative
- Suggestions for operators or topics you'd like us to cover
- Reports of broken links, outdated offer details, or factual errors anywhere on the site
What we can't help with
We're an independent information and comparison resource — we don't operate any sweepstakes casino, so we're not able to process redemptions, verify your identity, resolve account issues, or answer questions about a specific deposit or prize claim. For anything account-related, including identity verification, redemption thresholds or payment issues, you'll need to contact the operator's own support team directly through the platform where you registered.
Similarly, we can't offer legal or tax advice. If you have questions about whether a sweepstakes casino is available in your state, or about how prize redemptions might affect your taxes, the operator's terms and conditions and your own state's guidance are the right place to start. Our Responsible Gambling page also has general resources worth reviewing if you have concerns about your own play.
Before you write in
A few things are worth checking first, since they cover most of the questions we receive:
- Availability by state changes often — operators decide for themselves which states they serve, and some states restrict or prohibit sweepstakes casinos entirely. Always check the operator's own eligible-states list before signing up.
- Every legitimate sweepstakes casino offers a free way to participate — no purchase is required to receive Sweepstakes Coins or enter promotions. If a page seems unclear on this, let us know so we can review the wording.
- Our Terms and Conditions page explains how we use and present information across the site, which may answer questions about our editorial process.
- Our About Us page has more on who we are and how we approach reviewing new sweepstakes casinos.
A note on accuracy
Welcome offers, coin bundles and redemption terms for platforms like Crash Duel, Spree or Dorados can change without notice, and operators sometimes adjust which states they serve. If you notice something on our site that no longer matches what an operator is currently offering, please tell us — accurate, current information is the whole point of this site, and reader reports are one of the ways we catch changes quickly.
Response times
We aim to acknowledge enquiries within 48 hours, though it can occasionally take longer during busy periods. If your message is time-sensitive — for example, a factual error that's actively misleading readers — please say so in your subject line and we'll prioritize it.