July 21, 2016 7:20 pm

Steps to Becoming a Successful Personal Banker

Being a successful personal banker is not just about interacting with customers or generating sales, rather it is a career that will can bring you great success in the financial world.  To be successful in this field, you obviously need experience and knowledge of the banking industry . There are many steps that you will need to achieve on your way to being a successful personal banker. However, everyone has to start somewhere, so we have listed some basic qualities needed and steps to overcome  in order to snag your entry-level personal banking job.

personal banking and your customer

There are some essential requirements and skill sets that a personal banker should possess in order to start out in this role. A huge aspect of personal banking is interacting with customers and meeting their personal needs all while keeping in mind the goals and needs set by your bank.

1.       Basic educational requirement:

A high school diploma or an equivalent GED should be fine for an entry level personal banking position. Of course, receiving a bachelors degree or having attended some college courses would benefit you greatly. If you are set in your career as a personal banker, many colleges and institutions offer courses in personal banking or have a certification program in Banking and Finance.

2.       People skills:

Being a personal banker requires solving the queries of your customer. For this, interacting in a comfortable and friendly manner while listening to discern your customers’ banking needs and what he/she is actually looking for is crucial. By picking up on their situation and needs you can offer the services and products that will be of most use to them, rather than trying to sell them on something that they are not interested in.

3.       Attention to detail:

It is always said that a good listener is a good learner. This applies to personal banking, as your end goal is to judge your customer, solve his needs and generate sales. In order to do this, you need to catch the details of your customers query and make the correct recommendation. Even the slightest misunderstanding or technical error can create frustration and negative impacts.

4.       Keeping up with the changes:

The banking and finance atmosphere, as well as the economy, can change at any time. You need to be informed of the changes so that you can make propositions that will affect the current statuses of your customers in a better way.

5.       Trusting:

Your customer’s finances can be very personal. You need to be professional looking and personable in order for your customers to be honest while discussing their finances. In addition your personality needs to show that you can be approachable.

With these tips in mind, you should know if you have what it takes to become successful personal banker.